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1.7 Based on 132 reviews
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  • Customers like
    • Wait time 4
    • Friendly nurse practitioner 4
    • Service 3
  • Customers don't like
    • No action on complaint 5
    • Poor customer service 4
    • Service 4

Minute clinic no way. After 2 hrs I walked out. Medical person left and took lunch. Poor service. Will never go there again.

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Went to minute clinic on College Road in Greensboro NC. We waited 35 minutes and no one showed up. CVS employee was unable to reach anyone by phone. As my son said, so much for the "minute" clinic.

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I took my granddaughter to the Cherry Hill Road, Silver Spring, Maryland Minute Clinic located inside the Target. She needed to get a sports exam for school. We were greeted as soon as we entered the "waiting area". The nurse practitioner assisted us in completing the on screen form and quickly reviewed the required paperwork. Her name is Christine and she was training another nurse practitioner, LeAnne, who was also assisting with the exam.... Read more

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I took my granddaughter to the Annapolis Road, New Carrollton, Maryland CVS on Friday after school for a required sports exam. We were not greeted or directed to the kiosk but eventually found our way and completed the screened form. We were second in line, but no one was there to tell us where to wait or how we would be notified. We found seats within several feet of the 2 closed doors. My granddaughter, my husband and myself constantly... Read more

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Went into minute clinic gave me medication that did not work. Called in would not call me back. They told me to go back in and pay again. What a rackett. The girl on the phone told me she gets to many calls and cannot return calls. When I aske her to leave a message for the clinic she said she would. Then she told me to go get medication over the counter. I told her I tried that first and it didn't work that is why I came there. Her response was... Read more

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Horrible experience with waiting every single time.. this time tried the online booking thing.. AWEFULL again!!! Walked in saw my name on the screen with 0 wait time.. asked someone how to sign in.. guess what.. you already are.. then why am I not called in.. well after 20 mins, 2 chatting docs walk out and attend to the next person who came.. when objected... they say but u didn't sign on.. guess what.. u either wait another 30 mins or leave..... Read more

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I took my 3 year-old daughter to CVS Minute clinic on June 25. I knew that she had strep and just wanted to get her on an antibiotic ASAP. The NP took one look at her throat and knew that it was strep as well. The in-office culture came back negative and since she was just a nurse practitioner she could not prescribe any medication. She did another culture to be sent off and we left empty-handed. The NP told us that it could take up to 3 days... Read more

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I was waiting in line and they took a patient who had signed in before me.

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Checked in online at 1:42pm. Said 47 minute wait. Got here at 2:25pm. Kiosk to check in and show wait time is clearly frozen as its now 3:16pm, wait time hasn't moved, NP still isn't back from lunch (another patient waiting here had arrived as she left for lunch at 1:40). Two patients have left to head to other clinics. This is unacceptable! Read more

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My daughter and myself went to the minute clinic for severe sinus infections and stomach bugs. We checked in at the kiosk at 12:20. The information at the kiosk stated they went to lunch at 1:30. After waiting over 30 minutes, the nurse came out and asked if we were there to see her. She then informed us that shee was going on lunch at 1:30 and would not see us till 2:30. She had just gotten done with a patient and we were next in line. Very bad... Read more

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