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1.0

I had a terrible experience here this morning. I waited an hour and a half and had to leave without seeing anyone from the minute clinic due to time constraints. To compound the long wait, there were no toys for my young son to play with (which, by itself, would have been fine; my son is my responsibility), but there was a section of new toys for sale *right* by the waiting area which was impossible to distract my son from. It was very annoying and inconvenient. an hour and a half of chasing my son away from strategically placed toys on display was very frustrating.

The biggest reason why you should never visit this place is because of the following report that I had to make about their hipaa violations:

Two violations occurred. First, the sign-in screen made my personal information visible to anyone behind me. The text and the screen were very large (possibly for those with sight problems) and the screen was vertical. A tilted screen would have made my information safe (since the screen was, at least, tinted so that it could only be read from the front) or the screen could have been installed facing a wall. Instead, the screen faced an aisle that led all the way to the front of the store. Literally anyone near behind me could have copied my information or someone with imaging equipment could have done so from a less obvious distance.

Second, there was no assurance that my information was deleted when I had to leave early without receiving service due to a very long wait time. I asked the adjacent pharmacy (no one with minute clinic was available) what I could do and they said that nothing could be done, that I would be passed in the *** and my information would be automatically deleted. With no time to spare, I couldn't stay to verify that this was what would indeed take place. There was no option at the kiosk to be taken off the waiting list and delete my personal information.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Location: Keller, Texas

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Guest

There were no HIPAA violations; look it up.

Guest

To the original complainant: Clearly you failed to notice that the kiosk is equipped with a privacy screen, which makes the screen completely unreadable to everyone except for whomever is standing directly in front of it up to about 12 inches. So, your allegation of a HIPAA (not HIPPA) violation is completely unfounded.

And as for your complaints about toys or other merchandise, that has nothing at all to do with Minute Clinic ... take that up with the CVS store manager,

Guest

If you are sooooo concerned about perceived HIPAA violations, simply enter your name in the kiosk and have the NP enter the rest once you are inside the clinic room. If the thought of typing your name in public is even too risque for you, then you've got some serious issues that require help of a professional level..

Guest

Don't worry! The "strategically placed toys" were there to draw everyone's attention away from your personal info, which no one gives two shakes about anyway!

Get over yourself, you nut!

If you are that concerned, maybe you should join the witness protection program! LOL!

Guest

if toys are left and you and your kids fell that would be another problems. Keep your kids at home or keep them distracted yourself.

If u worry about HIPPa, No one behind you can see the screen. Just don't go anymore, everyone will be happy. Those type of clinics are not for everyone.remember that.

People like u need to stay home or go to ER or spmewhere else. I hope MC will never see you again

Guest

I also hope your baby feels better, but i wish you would have taken him to his pediatrician for some real care. sounds like you did because you weren't seen at the store clinic.

Always remember where ever you take him, not to ask too many questions to the doctor or nurse practitioner while they are writing the prescriptions. (During other parts of the visit is fine I'm just talking about when they are checking the medication dosage and writing out the directions etc)

most parents forget this and keep yapping on and on or asking so many questions while the doc/nurse is trying to concentrate and write the prescriptions for the kid. its SO distracting, annoying and leads to medical mistakes but not many people ever talk about it. I guess bcc cause you don't wanna tell a parent to shut up, even though inside you are thinking it.

Docs and nurses are only human and you want to minimize distracting them. Also if you had been seen by the nurse, chances are you would have been busy *** about your waiting room experience and petty things such as toys in the aisle, you could have distracted them while they were trying to calculate medication dosage based on your kids weight, checking for allergies, trying to listen to heart and lungs.... It looks easy but needs a high level of concentration to rule out a million things. So it's probably for the best that you left.

They probably wouldn't have been able to hear themselves think.

anyway regarding hippa, The sign in screen is pretty secure. You're only typing your name, birthday and phone number nothing else. Not social, PIN number, credit card number.

Just calm down and make sure no one is looking over your shoulder.

There is no way in *** someone down the aisle can see what you are typing and no one can access your record from the sign in screen nor care. (That complaint sounds crazy)

Hope this helps!

Guest
reply icon Replying to comment of Guest-917411

We never saw any doctor or nurse, not even to cancel our request to be seen. We spent the entire hour and a half waiting.

You'd be surprised what can be done with that information. Anyway, it was more information than that.

Guest

First, i hope your son feelz better. but, I kind of agree with Parentsthesedays, of course kids are going to be distracted by the toy aisle, it's a STORE.

They are supposed To strategically place products for you to buy. Thats also why kids cereal and toys are on the bottom shelves-- to attract them. Every single store on earth does this. I don't see anything to complain about.

If anything the manager is doing their job well!

I think what you were really hoping for was a more private waiting room with toys for your son and a front office staff to protect your private info etc.

sounds like you should have gone to the pediatrician or urgent care office instead of taking your child to a grocery/drug store for treatment. What do you expect?

Why do parents not take them to the pediatrician or pediatric after hours if it was on the weekend? A drug store is not the same and your kids health is no place to cut corners or "save time".

I'm sorry you had to wait but if they don't allow appointments and only allow walk ins then there will usually be a long wait. Nothing out of the ordinary happened so I struggle to see what the complaint is about.

Guest
reply icon Replying to comment of Guest-914142

The complaint was primarily about hipaa violations. The thing about the toy aisle was an annoyance; it was significant, but that alone wouldn't have led me to writing this complaint.

Parentsthesedays fixated on that one aspect if the complaint, totally ignoring that this store was/is breaking the law and creating a venue for criminal activities.

I've seen such attacks before; there are lots of people who somehow think that society should be sanitized of children for their personal comfort, so i addressed their comment directly because my son had every right to be there, despite what either of you say. now you are making the same mistake: looking only at the first thing that I posted instead of the most important.

Guest

Bringing a small child with you is "annoying and inconvenient" to everyone else around you. Next time come by yourself.

His distraction is on YOU not toys in the aisles. If you were standing on the opposite end of the store and your son was distracted, it would have been "strategically placed" another thing. Ugh. Your fault, take FULl responsibility.

Make an appointment so you don't have to wait and leave the kid at home. Cvs is not going to stop stocking products in the aisles, hello!

Guest
reply icon Replying to comment of Guest-913329

My son was going to be the patient at the clinic, so leaving him at home was not an option. And, if we didn't stay in the designated waiting area, then we would have risked losing our place in line (which is what I meant about strategic placement, there was only one pave that we could wait and the toys were right by it), so waiting elsewhere was not an option either.

No one else minded my son; in fact, most of the people waiting also had small children waiting with them and they were sympathetic because they were faced with the same problems, especially as small children are not well equipped to endure long wait periods. No one seemed annoyed at us. Both on the website and on the phone, I was told to walk in and that a specific appointment couldn't be made, so that was also not an option.

We had no choice but to wait and miss another engagement or take our business elsewhere. We chose the latter.

Guest
reply icon Replying to comment of Guest-913411

This complaint is old as of now. But the check in screen does allow for the option for you to get a text via your phone about 30 mins prior to your seem time. If you enter your phone number and state that you want the text, then you don't have to sit in a line.

Guest
reply icon Replying to comment of Guest-913411

you gotta start teaching your son to wait because that's all he is gonna encounter in life. Or you just need to call a concierge Dr to meet all your stupidities.

Wake up and smell the coffee. This is ***life

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