Minute Clinic
Reviews and Complaints
No-cost flu shots not always no-cost
- Friendly nurse practitioner
- Deceptive advertising
Preferred solution: Full refund
Flu Shot NOT As Easy As They Make It Sound!
Minute Clinic - Doctor Review from Durham, North Carolina
Opening Hours Review
Refused to treat my ill wife
When the CVS Minute Clinic nurse ran my wife's insurance card, she found that it was out of network. When I offered to pay the entire cost of my wife's visit myself to the Minute Clinic, she said we could not pay the cost ourselves and refused to treat my wife.
She said that they only treat patients in network and told us to go somewhere else to get her care.
This is after we had waited 30 minutes outside the clinic waiting for her to be be seen. She was quite ill, and I could not believe that she would refuse to let us pay for her to be seen and for treatment.
- Refusal to see patient
Preferred solution: Let the company propose a solution
Medical: False advertising; poor service and care.
Minute Clinic - Patient Care Review from Glendale, California
Flu Shot Review
2 HOUR wait for one flu shot
Insurance recommended CVS minute Clinic as a covered facility for flu shots for our family. We arrived at 11:25am and signed into the kiosk with only 3 clients before us. It took 2 HOURS for the Nurse Practitioner (Gabriella Badobar) in Grapevine, Tx to get us in to be seen and to give a flu shot to my 3 year old child. We left at 1:28pm… Try waiting 2 hours in a CVS store with 2 children- I am not sure why she took so long but she is definitely milking the Minute Clinic system not to work too hard!!
AND, I am a physician…
I asked at almost the hour mark and later again to the store manager and the pharmacist and they said they couldn't help and didn't understand why she was taking so long. Another client who was pregnant came in and said she had just been to another Minute Clinic and was told the wait was 4 hours so she came here.
Completely poor system setup by Minute Clinic for private pay services/access. I will NEVER use or recommend them again.
- No service
Appointment Review
Customer Service Help line- no help at all!
- Poor customer service
- On hold for too long
Preferred solution: Let the company propose a solution
Doctor didn't bother
- Lack of attention and care
Preferred solution: Let the company propose a solution
Caled ahead, assured short waiting time.
- No service
Preferred solution: Nothing
Minute Clinic - Medical Care Review from West Grove, Pennsylvania
My boyfriend is very ill. We had concerns he has bronchidous maybe devolping into pneumonia.
I called the minute clinic. Asked if they would be able to see him and they told me yes. I got there before the cut off time for last patient to register and the. Nurse told me they were full.
This was not true there was no line or any patients she was cleaning up to head home early. My boyfriend did not recieve the medical attention he needed. We were lied to and turned down before cut off time. We had time to be seen and i would like action to be taken towards this niglagent doctor for the sake of other patients because a doctor who is more concerned on getting home early then helping care for someone with an illness that can perhaps devolp into a much more serious illness; i believe should not be working its giant arrows pointing towards a very irresponsible health practicioner.
This happened at the cvs in thorndale pennsylvania.
Please email me asap upon reading this. Asingerdonald@***.com
Review from Powder Springs, Georgia
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Blame your insurance. If I were to tell you that gas is free and then you go there and they charge you, who are you going to blame? You're an imbecile.
Why are you complaining about CVS? It was your INSURANCE COMPANY that incorrectly told you the flu shot was free. Why don't you direct your complaint to them instead?
Next time, read the small print, under where it says "No-cost flu shots". You'll learn.