We signed in for a flu swan test at 3:50 pm with a 59 minute est. time to be seen. Clinic “closes” at 5:30.
At 5:30, we were still 2nd in line waiting. One nurse practitioner came out and said they are closed...can’t help that the computer didn’t give any updates, that she “had her own life”, and the company gets”upset” if they stay after 5:30. She left.
A second one came out a couple minutes later and told us two that she would see each of us...and she did.
The computer shouldn’t accept signups unless staff WILL stay to see the patient....no matter “closing” time....or warn they may not be seen. DONT leave us hanging!!
Product or Service Mentioned: Minute Clinic Procedure.
Reason of review: Order processing issue.