February 28, 2018: Went to a Minute Clinic at advice of an audiologist to remove wax from my ear.
I returned to the audiologist a few days later and was told that there was still too much wax in ear to adjust my hearing aid. Had to have ears cleaned again.
Contacted Minute Clinic via their website to explain what happened and voice my concern and complaint. Had no reply until March 28.
March 28: Received a letter from Minute Clinic's Risk Management asking me to contact them at the telephone numbers they provided. I tried on many occasions and always got a recording telling me to leave a message and they would return my call. I have tried numerous time to make contact without success. Never a reply. Finally I received a billing statement. I contacted the billing office two times and was simply told that the billing charge was correct.
I am now considering my options to file an appeal and/or complaint within CVSHealth and/or the medical profession.
Product or Service Mentioned: Minute Clinic Medical Care.
Reason of review: Bad quality.