Product: Minute Clinic Customer Care Clear all filters (145 of 145 reviews match)
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Minute Clinic in Plainsboro, New Jersey - Awful Customer Service

1.4
Details
First, I was charged a co pay that I should not have been charged. For three days I tried to reach their customer service to rectify the situation and each time I was placed on hold for over an hour. I still have not been able to reach anyone. Disgusting!
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1 comment
Anonymous
#1780745

Why did you pay if you should not have been charged!??

Review
#1702984 Review #1702984 is a subjective opinion of poster.
Service
Minute Clinic Customer Care
1.0
Details
I have used MinuteClinic for over 5 years as a walk-in clinic between two jobs I recently attempted to do so for a really bad ear infection only to be turned away because my appointment at that point was not till 6:20 at night even though I was there at 1:12 p.m. at...
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4 comments
Anonymous
#1768469

If you are able to get online to write multiple complaints and responses, then you could have found a way to get online to reserve your place in line at the clinic just like everyone else. Complaint dismissed!

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Review
#1683816 Review #1683816 is a subjective opinion of poster.
Service
Minute Clinic Customer Care
Cons
  • No longer walk in by appointment only
Reason of review
No longer Walk in it's now actually by appointment and lie even noon when you walk in other people have made appointments online so when you walk in you're just making an appointment also you are not be seeing as I walk in
Preferred solution
Let the company propose a solution

Minute Clinic - Appointment time not honored

2.1
Details
We registers for an appointment 24 hours in advance. The appointment was forn11:20am. We arrived at 11:10am and were next in line. The nurse came out and took Simone else. We told her we were next. She said “good luck” with the appointment. She was behind and the scheduling did not matter.
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1 comment
Anonymous
#1756455

Omg!! You had to WAIT a few minutes past your "appointment" because the doctor was running behind???

Does this not happen everywhere???

Oh I see, you are entitled and therefore should not have to wait..... is that right?

Review
#1666938 Review #1666938 is a subjective opinion of poster.
Service
Minute Clinic Customer Care
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund

Minute Clinic - Sick Nurse Practitioner

5.0
Details
The sick nurse practitioner, I have heard now has stalking injunctions against him regarding this patient and because the nurse practitioner didn't respect boundaries has additional stalking/harassment injunctions against him...these are on file with Orange County and Seminole County. Quick Question: What normal person would feel comfortable with their father, son, grandson, nephew or any other male they cared for going into an establishment like this for a routine sickness only to have their health care provide expose his pierced genitals to some male person in their family?! Because this sick NP was rebuffed by multiple male clients, he seeks revenged like a spurned lover (in this case the other person wasn't a lover) and thus the NP has bought a gun and seeks revenge.
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Review
#1647461 Review #1647461 is a subjective opinion of poster.
Service
Minute Clinic Customer Care
Reason of review
Salacious act of a Nurse Practitioner.
Loss
$150000
I tried to calling your customer number 1 866 389 2727, i got hold for a long time and they hanged off the phone on me. My name is Amelia Uhatafe, on 09/12/2018, I came to your Minute Clinic located in Burlingame CA for a TB test, I need a copy of that TB test results,...
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1 comment
Anonymous
#1698335

Why didn’t you keep the copy of the results given to you at the time of your visit? If it is all-important that you get a new copy now, then you would stay on hold until it is your turn. And btw, posting all your personal information on the internet is not a wise thing to do ...

Review
#1550725 Review #1550725 is a subjective opinion of poster.
Service
Minute Clinic Customer Care
Reason of review
Poor customer service
The billing staff for minute clinic is non responsive and unprofessional. After my third letter to them I received a cryptic unsigned note on non company paper (no identifiers) telling me they bill as office visit. After almost a year of dealing with this I will pay...
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1 comment
Anonymous
#1694286

Shouldn’t you have inquired about this BEFORE you accepted the service? Why would you assume they’d bill as Urgent Care when they are NOT an urgent care clinic? Sounds like you are just trying to get out of paying your bill.

Review
#1545872 Review #1545872 is a subjective opinion of poster.
Service
Minute Clinic Customer Care
Reason of review
Not as described/ advertised
Loss
$150
Preferred solution
Let the company propose a solution
1.0
Details
This complaint is about one particular MinuteClinic in Decatur, GA. I signed up online to reserve a spot at 10:32 am(about a one hour wait). I was a few miles away in another town, so it would take me about 30 minutes to get to the location. I got there and signed in....
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1 comment
Anonymous
#1681415

Typically the clinics that have the shortest wait also have the lousiest practitioners, hence no one wants to go there. Glad you found it so superior to the other clinic, that obviously stays very busy, though. The intelligence of people like you amaze me!

Review
#1525200 Review #1525200 is a subjective opinion of poster.
Service
Minute Clinic Customer Care
Reason of review
Poor customer service
1.0
Details
I understand it’s a minute clinic and cut off time has to end somewhere but I was checked in way before cut off time , after I had waited it’s not my problem the person in front of me took longer than expected. Then to just say there’s nothing you can do ? What did we...
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3 comments
Anonymous
#1675523

You are not a very intelligent nurse if you would proceed to check in after you witnessed the NURSE PRACTITIONER tell the patient ahead of you in line that she was unable to take additional check ins for the day. Your weird choice to sign in and sit there, wasting your time, was yours and yours alone. And NO, staying past closing to accommodate someone who feels they are special and entitled is NOT "what nurses do." Bye Felicia!

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Review
#1517607 Review #1517607 is a subjective opinion of poster.
Service
Minute Clinic Customer Care
Reason of review
Poor customer service
I had a reaction to my prescribed medication my doctor told me to call min clinic call center and no body helped me I call 3x waited 20 min on each call and nobody put me through to her and even the national emergency call center did not help me. His name is Travis and...
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5 comments
Anonymous
#1675116

Who knew that there was a "national emergency call center" run by MinuteClinic. And that said call center was named Travis. LOL you sound like a special kind of special.

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Review
#1505322 Review #1505322 is a subjective opinion of poster.
Service
Minute Clinic Customer Care
Reason of review
Poor customer service

Contact Minute Clinic Customer Service

Website:
www.minuteclinic.com
Mailing Address:
One CVS Drive
Woonsocket, RI 02895
USA
Phone:
(800) 201-0938
All Minute Clinic Contacts

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Minute Clinic reviews
I’ve been waiting almost a year to tell my story about the minute clinic. The CVS Minute Clinic Survey isn't working, - surprised? I am not. In April of 2018, I choose to use the minute clinic because I could not get into to see my doctor for my bronchitis. It had...
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1 comment
Anonymous
#1644145

"All you need is a Z-pack" huh? LOL!

First of all, it is customary for the licensed healthcare professional to do the diagnosing. And, bronchitis is almost always viral, in which case your precious Z-pack or any other antibiotic is absolutely useless. Sounds like you went in there with a chip on your shoulder.

I highly doubt anyone called an ambulance simply because your heart rate was low. There is definitely more to this story.

Review
#1469054 Review #1469054 is a subjective opinion of poster.
Service
Minute Clinic Customer Care
Reason of review
Poor customer service
Loss
$185
Preferred solution
Let the company propose a solution