Product: Minute Clinic Customer Care Clear all filters (0 of 114 reviews match)
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Many people sign in - receive their expected appt time , get frustrated and leave the store with no intention of returning YET physician proceeds to call each one at the appt time and ignoring those that signed in and stayed Very poor process
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Anonymous
Anonymous

They “gloss right over” you? Are you not signed in on the computer just like everyone else? Oh, you must be expecting them to take you first, ahead of the other names on the l...

Anonymous
Anonymous

Ever consider that you don’t need to sit there all day like a fool? That you,too, can leave and come back later when it is your turn to be seen? Obviously, your attempt at sit...

Product
Minute Clinic Customer Care
#1410743
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We got to our local minute clinic at 10:00 am. When we signed it there was a 90 minute wait. No problem, we left to get breakfast then got back to minute clinic an hour later. Assuming we would wait 30 minutes then see the doctor. After patiently waiting 15 minutes I...
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Anonymous
Anonymous

Dont go back ever. For those who like to complaint, get amart , get a concierge MD. Minute clinic is not for you. PLS Do Not Go Back

Anonymous
Anonymous

Sick people normally don’t galavant all over town, go out for breakfast, etc.

1.7
Product
Minute Clinic Customer Care
#1339263
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After 1 hour, I returned to Minute Clinic and waited yet another 10 minutes for Ms. Garcia to call my grandson/me. We entered the clinic and she began asking questions as she entered the information in the system. It was apparent that she did not want to assist us....
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Anonymous
Anonymous

Since when can noncustodial individuals take children to receive medical care? CVS acted appropriately by denying this woman services as she did not have appropriate documenta...

Anonymous
Anonymous

How can you declare this “horrible service” when you did not receive a service due to your not being the legal guardian? Being a “grandmother” does not give you a free pass to...

Product
Minute Clinic Customer Care
#1334651
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Minute Clinic - Compliment
CVS minute clinic employee on August 13,2018 had me customer waiting over 2 hours finish customer at 143 never came to say she was going on break never saw me roll her eyes took an extra 15 min told me to return at 245.
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Anonymous
Anonymous

According to the photo you posted, the lunch hours are 8:30 am to 2:30 pm. And you are complaining that they only took a one hour break during that designated time??

Anonymous
Anonymous

She never came to tell you she was going on break ... yet told you she was going on break and to come back in an hour?? Try making sense and not contradicting yourself if you ...

1.0
Product
Minute Clinic Customer Care
#1329454
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I went to minute clinic at 601 n industrial bld bedford Tx the NP there was so rude! She told me i had been there 5 times and to follow up with a urologist if they diagnosed me correctly the first time i wouldn't have to go back! I did not know you can only go there...
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Anonymous
Durpa

Uh get to a hospital!! If it’s not kidney/bladder/urinary infection then you could have a STD! Go now! Don’t wait!! You might be infectious!! Jesus! What are you expecting fro...

Anonymous
Anonymous

Um hello!!! Do you know what a referral means? You need to see a urologist because whatever nastiness you have going on requires more extensive testing than they can do in a s...

Product
Minute Clinic Customer Care
#1287607
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I went to this dumb clinic today.....first we had to wait an hour because they were at lunch at 2 oclock ! Then they came back 30 mins late for lunch. I waited 3 hours or more just to get a medicine for traveling. I will never go here again! DONT WAIT YOUR TIME OR...
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Anonymous
Anonymous

How DARE they take a lunch break during their 12 hour shift! Especially at a time that was inconvenient for YOU!! The nerve of them!! They should thank their lucky stars that ...

1.0
Product
Minute Clinic Customer Care
#1285540
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I have a complaint about a nurse practioner who took care of me. Went in for the shingle shot and she told me medicare wouldn't pay so I told her my insurance BCBS told me I have goto CVS Minute Clinic for shot and it will be covered. I told the lady this and said my...
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Anonymous
Julia barmby

I like the Cvs minute clinic. Best nurse practitioner ever. Ophelia at 138 Stockbridge Georgia.30236 she takes time with you and listens to you. we waited 40 minutes that’s no...

Anonymous
Anonymous

I never heard of attendants diagnosing diabetes .. what country was this in?

Product
Minute Clinic Customer Care
#1273429
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Scheduled a TB reading for 5:30. Arrived earlier (3:30) because of a change in my schedule. Signed in on the kiosk and he wait time said 40 minutes. It’s now 5:36 and at least 2 walk ins who came in after me have been seen. I asked the doc (nurse practitioner?) and she...
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Anonymous
Anonymous

Just how do you know that the people seen ahead of you were “walk ins” ... they quite possibly had appts. Which would make sense why they were seen first, as your appt was sch...

Anonymous
Anonymous

Your appointment was in the system for 5:30. You arrived 2 hours early. Anyone who walks in between 3:30 and 5:30 will be put ahead of you in the queue. Next time, don’t make ...

Product
Minute Clinic Customer Care
#1250353
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The employees have no knowledge about any insurance. I got suck with a bill over a $100 after they distinctly told me that my insurance WAS FILED with them. I was billed 6 MONTHS AFTER I had recieved the shot. Not only that, I went a second time, thinking that I had a...
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Anonymous
Anonymous

Duh! Just because your insurance is filed does not mean that you owe NOTHING. There are these things called deductibles. Plus, not all services they offer are covered by insur...

1.5
Product
Minute Clinic Customer Care
#1248288
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We called Minute Clinic and they said we have to pay it because they provided counseling but kept referring to it as an office visit. This is really shiesty as they billed us for something they did not provide and sent it to collections after we refused to pay it....
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Anonymous
Angry Customer

WOW anonymous I'm surprised given the depth and breadth of your knowledge that your aren't busy finding a cure for cancer. How do YOU KNOW you can't decline the counseling. Wo...

Anonymous
Anonymous

You can’t decline the counseling that goes with travel vaccine visits! No licensed provider is going to just jab you with a needle and send you on your merry way. Did they not...

2.0
Product
Minute Clinic Customer Care
I liked
  • Service they provided for last minute vaccines
  • Conveinance
I didn't like
  • Destroying my credit
  • Poor customer service
  • Bills they sent after visit for counseling that we declined
#1247961
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