Product: Minute Clinic Customer Care Clear all filters (92 of 92 reviews match)
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NP did not ask any questions about why person was in the wheelchair...simply came out to family waiting and said we don’t do sports physicals for Special olympics people. Family explained not a Special Olympics person. NP still refused physical. Family asked for...
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Anonymous
Anonymous

How funny, someone in a wheelchair who plays sports?? Just what “sport” is he able to play, Hit the Can?What a dumb complaint!

Anonymous
Anonymous

Wouldn’t “asking questions why person is in a wheelchair” qualify as collecting medical history ... which you feel is ridiculous and unnecessary?

1.0
Product
Minute Clinic Customer Care
#1214459
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Checked in told it was a 19 minute wait 19 minutes later the PA came out and told me it would be another 30 minutes lunch is 12-1 according to the website I checked in at 1:22
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Anonymous
Anonymous

The wait time policy is dumb. All I needed was a quick antibiotic. They made me wait a full hour while they saw an old lady in a wheelchair. I would’ve been in and out in 3 mi...

Anonymous
Anonymous

What a rude PA, it is totally uncalled for to take a lunch break during the day. They should keep seeing patients such as yourself who show up during the posted lunch hour as ...

Product
Minute Clinic Customer Care
#1212836
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I arrived for my 10:00 appointment and signed in as required - the technician opened the door and took the "walk-in" that had just ask me upon my arrival if I had an appointment. I waited for 20 minutes before I was waited on and informed the technician that I was not...
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Anonymous
JJ

You must have a lot of time at your job at CVS to comment about almost all of the posts. Go full time or something.

Anonymous
Anonymous

“Technician”??? I wasn’t aware that MinuteClinic employed “Technicians.”I also find it odd that you state you were “waited on” by a “Technician.”Healthcare professionals do no...

Product
Minute Clinic Customer Care
#1212408
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As a result of her incompetence, I find out 2 months later my license has been disqualified, because what I was given to submit from Minute Clinic was insufficient. So I get a $160 fine and lost my license, had to get a ride home. This is store #1807 in Lehigh Acres,...
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Anonymous
Anonymous

sounds like you failed your DOT physical if they did not give you a certificate.

1.0
Product
Minute Clinic Customer Care
#1205561
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Over the past 2 days I have been on hold longer than 119 min for Med records dept. (still sitting on hold at the moment!) All I need is copy of a visit. THAT IS ALMOST 2 HOURS PEOPLE! 1st call waited 25 min, had to hang up 2nd call, got thru by pressing "0" 100 times,...
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Product
Minute Clinic Customer Care
#1199561
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The Minute Clinic staff searched my account and verified that they had the wrong information inputted. However, they told me they could not fix it, and I have to call the customer support number to get it corrected. I sat on hold over an hour last Thursday before...
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Product
Minute Clinic Customer Care
#1198292
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She just wanted to *** about how she didnt have to see us at the minute clinic if she didnt want to which i thought was extremely rude after waiting 5 hours to be sceen. She kicked us out of the clinic bc i didn't care about talking about the previous persons appt...
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Anonymous
Anonymous

Too bad you cared more about complaining about the wait time than your son’s medical needs. You had to have caused quite the scene to end up kicked out of the place. Learn som...

1.0
Product
Minute Clinic Customer Care
#1185071
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I came to the walk in clinic at CVS and was treated as if I didn't exist.There was no one waiting to see the 'doctor's yet me and an old lady were both turned away "because people had signed up online". So she sat there doing nothing while she could have helped us...
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Anonymous
Anonymous

She wasn’t “doing nothing” — she was waiting for her scheduled appointments. Perhaps you shouldve made one too.Would you cop such an attitude at your GP’s office when you show...

1.0
Product
Minute Clinic Customer Care
#1184342
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Called several times to reach record department.First time on hold for 7.5 minutes before someone transfered me to records, then on hold for additional 5 minutes and still no one. Called back this time for 9 minutes and still no one answered. Wanting to request copy of...
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Anonymous
Anonymous

Yes we should always ASSUME that they are completely empty and not busy and they are putting you on hold for spite. Moronic much? Did you ever stop to think they are busy with...

Anonymous
Rational00

Its not about being careless or irresponsible. Its about providing a service that is offered in an efficient manner.

Product
Minute Clinic Customer Care
#1183963
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I am an employer who was trying to get records for an employee who completed a simple vaccine at the clinic.I called three different phone numbers to try and get the vaccine record and never actually spoke to a person. After 3 days of being on hold for over 30 minutes...
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Anonymous
Anonymous

Seriously? You hire employees who can't keep track of their own records, and then go hunt the records down for them?Guess what ... your employees' medical records are confiden...

1.6
Product
Minute Clinic Customer Care
I didn't like
  • No customer service
  • That the website was incorrect and we were inconvenienced
#1180912
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