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2.5

Signed in online at 2:05 and the text stated it was a 71 minute visit so I continued to work and did not bring my daughter until 3 to be there a few minutes early to sign in like it states. When the nurse practitioner came out, she greeted the gentleman by name and said it was good to see him again.

I said that we were next in line on the Kisok. She proceeded to tell me he had an appointment for 3 pm for a week now and he forgot to sign in. That's not my problem that I followed the rules and he didn't but from what she called him and by the kisok, he was the 3rd person in line. She was VERY RUDE and told me I could wait or leave.

I left work to be there in time. NOT Happy at all and I have never been treated this way at a Minute Clinic before.

This was at the Pope Avenue CVS on Hilton Head. I tried calling the customer service number but was on hold for 40 minutes.

Reason of review: Poor customer service.

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The gentleman had an actual appointment for a specific time. You merely signed in online for a walk in visit and were provided an ESTIMATED wait time.

Appointments take priority over walk-ins, on-line sign-ins, and the like.

Perhaps you should have scheduled an appointment as well if your time is so valuable and you feel you deserve to be seen ahead of others. Get over yourself and learn to wait your turn!

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