On 10/04/2019 we visited the minute clinic at 344 great road in Acton MA. We signed up for flu shots for our 2 kids.
The kiosk added us on the waiting list with an 18 minute wait period. We signed up at 6.15pm. The notice clearly mentioned that we can sign up untill 20 minutes before closing (7pm) time. We waited for our turn and around 6.40 pm Scotlyn Yates (NPI 1699159848) told us that she cannot administer flu shots to our kids giving the reason that kiosk is incorrectly adding patients.
According to her the kiosk should not have let us signed up. But as a matter of fact after we signed up the kiosk stopped signing up more people. Which means we were suppose to be her last patients for the day.
However she refused to give us in writing anything. We believe that she understands that if anything happens to our kids due to not having a flu shot despite of being there well before time and signed up Minute clinic and herself are responsible for the consequences.
Reason of review: As described above.
Preferred solution: Take away nurses license.
Minute Clinic Cons: Worst place.