I took my son to a minute clinic in wake forest, NC inside of Target on Retail Drive. He is 6 and had barely talked in 2 days because his throat was so sore.
Upon arrival "Shawna", who isn't even a PA, took us in. The first words out of my mouth were "my son has not talked all day because his throat is so sore." She looks in his thoat and sees dots and insists on a step test. She takes out the long swab and my son starts crying.she tells me she can't treat him without the test. I sit him on my lap and tell her to just do it and she starts yapping about a mom who restrained her son in a Wrestling hold to get a strep test.
Meanwhile, in hugging my terrified son tight so she can do the test. I say to her "I have him. Are we doing this?!" She swabs him and he screams because , who wouldn't with a sore throat. Shawna says to my son "oh come on it's not that bad.
I'm not giving you a tissue until I see some tears" ( He WAS crying tears ) So she leans down and says to me "Amy, is he on the spectrum?" I look at her like "did I just hear what I thought she asked me?" I tell her no and that it's presumptuous to ask a patient that. Then she says "I'm sorry! It's just that Autistic kids are Non verbal and have a very low pain tolerance." Whaaat?! Who asks that?!
And I'm sorry, Shawna, but if my son Landon WAS autistic, were you going to bust out the special autistic child strep test? This has never happened to me before. Clearly she did not listen when I walked in and said "my son has NOT talked in 2 days because his throat is sore."I called minute clinics complaint line 4 days ago and got a vague Voice mail from a "supervisor" & called right back and never heard anything again. Never again will I use minute clinic!
And shame on your ignorance Shawna. I hope parents stay away from you and your awful bedside manner/crassness.
Product or Service Mentioned: Minute Clinic Nurse.
Reason of review: Poor customer service.
Minute Clinic Cons: Shawna was very unprofessional, Unprofessional service.