Came in on Monday with pink eye in both eyes. I have a newborn, so it was very important to me to get it resolved immediately.
Doctor at minute clinic said she would order me drops, and a refill since I would need it due to double infection. Called today for refill at noon and clinic said they'd get back to me. Four hours later, no reply. Called again and nothing was done, and they said the minute clinic can't order refills so I would need to come in again to get a new prescription.
It's Friday at 5, been waiting all day and can no longer come back. Hopefully I don't pass the infection to my infant. Not a good experience at all. Please instruct your practitioners not to tell people they will have refills when not possible.
I work full time and have 2 children.
This is not something I had time to deal with. Will be sure to share this experience with friends and family.
Review about: Minute Clinic Medical Care.
Reason of review: Poor customer service.