My husband's experience with CVS Minute Clinic took nearly three hours. He wasn't given a thorough medical exam given the FLU like symptoms that he had.
Symptoms were Fever, severe weakness and body aches and decreased appetite. During the interview with the "provider" (a term I use loosely), my husband cleared his throat. The "provider" jumped up immediately, ran outside the room and returned with a mask to which she insisted that he wear for the remainder of the visit. She diagnosed my husband with FLU...although no swab was done.
She prescribed him Tessalon for a cough in which he did not have, and failed (miserably) to prescribe him with Tamiflu although his symptoms were only 24 hours in duration. Keep in mind...a person with the FLU has just driven himself 20 mins to sit for 3 hours for a medical evaluation that was not comprehensive, accurate, or complete.
Later that evening, my husbands condition had not improved with the cough prescription he was given (shocker) and he was evaluated AGAIN at another facility, with a provider who accurately diagnosed and TREATED his FLU with Tamiflu.
Ironically, the Tamiflu was filled by a CVS pharmacy in the neighboring town.
I attempted to contact CVS Minute Clinic with my complaints but was not successful. I perhaps will try again, now that I have received a bill for $75 for his evaluation and treatment at their facility.
Product or Service Mentioned: Minute Clinic Medical Examination.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.