Not resolved
1.0
Details
Additional Fees
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
3 comments

My husband's experience with CVS Minute Clinic took nearly three hours.He wasn't given a thorough medical exam given the FLU like symptoms that he had.

Symptoms were Fever, severe weakness and body aches and decreased appetite. During the interview with the "provider" (a term I use loosely), my husband cleared his throat. The "provider" jumped up immediately, ran outside the room and returned with a mask to which she insisted that he wear for the remainder of the visit. She diagnosed my husband with FLU...although no swab was done.

She prescribed him Tessalon for a cough in which he did not have, and failed (miserably) to prescribe him with Tamiflu although his symptoms were only 24 hours in duration. Keep in mind...a person with the FLU has just driven himself 20 mins to sit for 3 hours for a medical evaluation that was not comprehensive, accurate, or complete.

Later that evening, my husbands condition had not improved with the cough prescription he was given (shocker) and he was evaluated AGAIN at another facility, with a provider who accurately diagnosed and TREATED his FLU with Tamiflu.

Ironically, the Tamiflu was filled by a CVS pharmacy in the neighboring town.

I attempted to contact CVS Minute Clinic with my complaints but was not successful.I perhaps will try again, now that I have received a bill for $75 for his evaluation and treatment at their facility.

Review about: Minute Clinic Medical Examination.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1443439

Here’s a SHOCKER for you (since you seem to like that word) ...Flu can be properly diagnosed without a swab.

Doing a swab would not have changed the outcome, and then you’d be on here complaining that you were charged an extra $70?for the swab. Also if your husband knew he had flu like symptoms he should have had the courtesy to wear a mask upon entering the waiting area.

He sounds just as rude and self centered as you.(Another shocker)

Anonymous
to Anonymous #1443662

Thanks Anonymous for noting the one time I used SHOCKER in my text and basing an entire rebuttal on it.Actually, I'm not shocked at the fact that FLU can be diagnosed without a swab (I'm in the medical field, and kinda already was aware of that---shhhhhhh).

My complaint was really that she prescribed him a medication for a symptom that he did not have, and having felt like he did have the FLU (her words, not mine) that she did not accurately treat the diagnosis in which she gave him, and had full ability to do so.

That is why I'm upset with the balance of the bill and lack of ability to contact anyone at the corporate level to address my complaint.But carry on, my friend...you are on a "Pissed Consumer" website trying to refute why said "pissed consumer" shouldn't be pissed, and resorting to making assumptions about character traits of a person who appropriately used this public platform to voice their opinion.Best of luck with that.

Anonymous
to Anonymous #1443936

You, my dear, we’re not the consumer...your husband was.

We’re you in the clinic with him to witness the experience first hand?

No?Well you are posting heresay.Do you always fight your husband’s battles for him?

You May Also Like