NP did not ask any questions about why person was in the wheelchair... simply came out to family waiting and said we don’t do sports physicals for Special
Family explained not a Special Olympics person. NP still refused physical. Family asked for specific policies and procedures to substantiate this refusal. NP diverted.
Family asked for corporate complaint number... NP refused to provide ... only stayed her supervisors name was Amy - apparently no last name! Family requested rationale for refusing care to person in a wheelchair...
NP stated she didn’t have the patients history and physical... family stated we will provide you all necessary information. NP refused.
Family asked if NP was having other families provide history and physical requirements for all patients that requested a sports physical... NP diverted.
Product or Service Mentioned: Minute Clinic Customer Care.