Minute Clinic

I have been trying to get my bill straightened out for nearly 6 months. Some of that is my fault because I become impatient with the wait time on hold with them when I call.

When I went for my visit, I paid a $15 copay that I shouldn't have paid. My secondary insurance picks up anything my primary doesn't cover. I paid it and kept it moving. Then I received a bill for the entire amount less $15.

I called, spoke to someone, and my insurance was a complete mess. I gave them my correct information, then received another bill for a smaller amount. I called again, corrected my insurance again, while speaking to someone that sounded like it might’ve been their first day and couldn't figure out what my insurance was. She kept telling me I had an HMO.

It clearly says PPO on my card. She also insisted it was out of a different state than it is. Surprise! The billing is still incorrect.

I then received a refund check for $15 for the $15 I paid at the time of the visit that I shouldn't have. I assumed that meant everything was somehow straightened out. Nope!

I'm now in collections for $15!!! Jesus, take the wheel.

I scheduled vaccines for my family for today (well in advance), we received multiple confirmations and reminders, and when we arrived, MinuteClinic was closed. Multiple other customers with confirmed reservations were waiting as well.
CVS store mgmt was embarrassed but gave us all a blurb about MinuteClinic being their contractor, that they have no one to staff their clinic, that this has happened several times before, and that they are sorry.
Customers were upset because:
1/ Minute Clinic requires email addresses and cell #s for reservations and still failed to contact customers in advance to cancel their reservations since they had no clinicians to perform the services
2/ Neither CVS Pharnacist at this location nor store mgmt stepped up to resolve this vendor failure when the pharmacy actually had bandwidth to perform vaccines for the upset customers.

Some customers figured this out on their own, some tried to call the MinuteClinic 800# to find out what was going on, and some just left the store dissatisfied.
CVS and MinuteClinic - if this is your business model, you really need to get your act together relative to resolving staffing issues (pay what is required to attract and retain qualified clinicians), utilize your technology to communicate properly with customers when you have service failures, train Pharmacists and Store Managers for service recovery in these instances to protect your revenue stream and customer relationships.
What was beyond ridiculous was that 2 hours after my appointment, MinuteClinic sent me a text about me missing my vaccine appointment. Boy, what an epic failure!

I have had no less than 4 separate INTERNATIONAL calls with minute clinic reps to try to resolve my travel insurance medical claim and their customer service is horrendous.

First off you are on hold for VERY long times and when you eventually do get through it takes them forever to pull up your details, and they can never find the information they need. my insurance provider is constantly saying that they never said the info that is asked of them!

I have literally been following up for close to 6 weeks for a single claim that is less than $500 !!!

I'm about to lose my mind...

I have been stuck in a loop of misinformation and inaction. Awful...

My son went in for a rapid strep test. The online pricing and info available said $99-$139 without insurance.

My son was out of state in school and for that reason, the insurance did not cover anything. After wasting hours trying to get CVS to just allow me to pay the walk-in rate, I lost. Once they see you have insurance, the bill is three times higher. The bill is $410.90.

They will not rebill once you are classified as having insurance! This is an absolutely unethical billing practice!

CVS MinuteClinic IS NOT URGENT CARE. Go to urgent care every time, not MinuteClinic.

I have a $50 urgent care copay, but got charged $172 for a flu test and vaccine at CVS MinuteClinic. $90 of that was for "new patient extended visit fee" which is not listed anywhere in their pricing list online, and they did not mention it when checking me out. I arrived at 8:40 and got out at 9:17am, including the time it took for me to fill out paperwork. "New patient extended visit fee" apparently applies at any point past the 15 minute mark, but they don't let anyone know that ahead of time.

They did not provide me with a receipt until I went in for the third time and asked for an itemized one. The RN and "receptionist" tried to hide from me and brush me off when I asked for details about how they'd "checked the insurance". They said they "checked the insurance", but there's no claim filed. The receipt says they billed the insurance "$339" and got an "insurance discount" that brought that extended visit fee to $90.

Flu shots are covered completely by my insurance as well, yet supposedly MinuteClinic billed "$112" to the insurance, and the discount brought it to $80. Having worked in insurance benefits, this is BS.

No claim has been sent to my insurance, they are just crooks. Do not go to a Minute Clinic, go to a real urgent care clinic.

I had an upper respiratory appointment. I was greeted by Dr.

Woods. Her attitude right away, was snotty. She asked if id been tested for Covid, I said no. She rolled her eyes.

She asked if id had a flu shot, I said no. She said well, your cough will last 12-15 weeks because of that. She asked if i

was still vaping, I said occasionally, not much. She gave me 10 minute lecture about what it does to my body.

Im a 64 year old woman. I think Im educated enough to know the risks! She said when I came in and set down ( after putting the oxygen sat on my finger) she said oh! I cant treat you if your oxygen is not above 95!

I was currently at 94 and rose to 97 after she let me settle down! Everything she said and did, had a very superior tone!

If shes on staff if I should ever go back, I wont return! This cvs is on 135th in Overland Park!