Minute Clinic
Minute Clinic Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Minute Clinic has 1.6 star rating based on 581 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Convenient, Friendly nurse practitioner, Quick service.
Cons: Poor customer service, Customer service and billing, No way to resolve issues.Recent recommendations regarding this business are as follows: "Avoid", "Zero", "Look elsewhere", "Don't!", "Unprofessional".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Minute Clinic has 1.6 star rating based on 581 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Convenient, Friendly nurse practitioner, Quick service.
Cons: Poor customer service, Customer service and billing, No way to resolve issues.Recent recommendations regarding this business are as follows: "Avoid", "Zero", "Look elsewhere", "Don't!", "Unprofessional".
Most users ask Minute Clinic for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Billing
- Quick service
- No explanation for additional charge
Preferred solution: An answer about a 2nd charge 2 weeks later
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cleveland, TennesseeSick visit
January 17 24 I visited the Minute Clinic on N. Ocoee St.
I was hurting like I was taking the flu. The first girl I saw was very nice and helpful the second person Doctor Jesse was rude and she did act like she did not believe a word I was saying, even though I told her I do not do drugs or alcohol. Dont even smoke. Im there to get some help because I feel like Im taking the flu.
She kept arguing with me about how many days I had felt bad and the 17th was the second day I had been hurting all through my body. I told her I could try to get in with my primary care if she did not want to give me Tamiflu I had had the flu before and I knew the symptoms she said because I was not running a fever that I couldnt have the flu, any specialist will tell you that if you have autoimmune disease a lot of times, you will not run a fever. Its because of your immune system is suppressed. I had always been totally satisfied with the doctors and the workers there and I love CVS they have always been so kind and tell yesterday January 17, 24.
I will have to find me a different option , when I get sick again, why is that American people feel like we are being treated like criminals. If youre sick, then they need to treat you. Im just sad because I had always gotten great service when I had went to CVS MinuteClinic until yesterday I hope Dr. Jessee reads this and learns from this , I try to be a strong person and a lot of times I will put on a fake face just to feel better.
Ive always tried to help people yesterday. There was no fake face today. Im feeling like Ive been ran over by a truck.
Im thankful I was able to get the Tamiflu medicine. hoping I feel better soon
Preferred solution: Apology
User's recommendation: Look elsewhere
Treat you like family ??
Thats your quote?? Would you turn away your sick family member who needs medication??
Thats what you do!
I get frequent sinus infections. At least 4 yearly. No fevers. I know what they are and how they make me feel.
I drove to minute clinic 6:00p.m. Sick as a dog. To be told to take mucinex, use Vicks (allergic to mint, as it states on my medical record) and drink lots of water. She said youll be sick for 2 more weeks!!!
Are you kidding me?!? I begged the NP for a zPak. Its the only medication that works for me. I wasnt asking for an opioid!
Just a zpak!! I ended up seeing my family physician 2 days later. He was mortified when he checked my sinuses. Guess what?!
I got the zpak. No compassion whatsoever!
I will never step foot in a CVS.
Ever again. ( Niles Ohio)
User's recommendation: Zero
Billing issues
They didn't run my insurance then started sending paper, email and text bills - I waited to see if maybe there was a delay in the insurance company processing it but they never charged the insurance. I checked my account and no EOB for minute clinic on record.
Tried to call.
. . multiple times - my record is 45 minutes waiting, then I walked away and the call was disconnected.
Tried asking for billing, then insurance, then other and got the same classical hold music.
Tried to check the website - it sends you in circles and no other way to contact them. Either pay your bill or die of old age waiting on hold.
Don't use if you don't have to
User's recommendation: Don't!
Terrible
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnprofessional service
I went to this place for my vaccines on Tuesday on 10/10/23. The check-in person, although nice, reeked of cigarette smoke to the point of making my throat itch and my nose burn.
Then, the man who administered the shots was working on the computer to enter my info.
He then got up to give me my shot, but did not sanitize his hand. When I suggested he do so, he said he was cleaning his hands all day long. I told him keyboards were notorious for germs. He didn't say anything, but he did sanitize his hands, and then he proceeded without putting on gloves and jabbed me hard.
I have never had a vaccine there that caused me such pain. I intend to never use the Minute Clinic again. There are plenty of other choices for me to go to for vaccines. I'm terminating my relationship with the Minute Clinic.
DONE. He was cold and impersonal.
User's recommendation: Unprofessional
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtremely bad service
They keep sending me bill for vaccination and when I called the insurance company, they even did not file a claim. I called them three times, each time waited for at least 30 minutes and listed to their boring music. I am trying to dispute this bill and tell them to submit a claim to my insurance company.
Preferred solution: want them to stop sending me bill for vaccination and submit claim to my health insurance. My insurance provider said they did not receive any claim.
Payment
Rude Nurses in Kingwood TX
This was the 2nd time the lady checking me in was rude to the point my daughter said something! And shes little!
After the first time I did give her a negative review when the survey was sent because she was rude to me and very rude as well as belittling to the lady she was training. She even refused to do a flu test bc I didnt have fever and told me I was fine. Upon going today she was just as hateful and told me that she didnt think I was misdiagnosed. I didnt say I was I said the meds given did not help or resolve my problems.
And told her I would still like to see the NP. Then she went to talk to the Nurse Practitioner who had me come in her office asked what my problem was and why was I rude which threw me off and my daughter because the other lady has been horrible today and a month ago when I came in and then today the NP was beyond hateful- I explained it wasnt me- I told her what happened and she didnt want to deal with it so she said - just leave we arent helping you. Then told me you should just go to the er - opened her door and said go! I have never been treated so badly in my life!
And honestly I want an apology from both ladies! Their names are Morgan & Kelly at the CVS Minute Clinic on Kingwood Dr & West Lake Houston in Kingwood Texas
- Rude and unprofessional
Preferred solution: Apology
User's recommendation: Avoid going here
Physician Bullying
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCollection notice
Preferred solution: Apology
Nurse practitioner
Hospitals, Clinics and Medical Centers Expert Talks
TERRIBLE MINUTE CLINIC WEBSITE!
I called CVS Minute Clinic Virtual for refill of prescription that I needed yesterday. I went for the Virtual because of convenience.
As it turned out, until now I do not have my prescription refilled. The website got my birthday wrong. There was no feedback given by website that an entry was wrong or an entry needs to be corrected. I uploaded copies of my insurance, primary and secondary.
For hours, I did not know there was something wrong with the process. It was when I called the pharmacy to check if prescription was ready for pick up that I learned the order was not sent.
I called Minute Clinic customer service to find out why. That was when I know there was error in my birthday. I asked how to correct that.
the process was complicated, i.e. take picture of your ID. email it to a certain address, and state the subject line in particular way. I decided I will just go to the minute clinic and have it corrected there.
NOPE. Cant be done.
no appointment. IF YOU ARE LOOKING FOR CONVENIENCE AND GREAT SERVICE, GO TO WALK-IN CLINIC OR URGENT CARE INSTEAD.
Their customer service agents are good but the website process gives you FRUSTRATION & TERRIBLE INCONVENIENCE!
Preferred solution: Full refund
User's recommendation: If you want convenience, and you are sure to get the service you need, go to walk-in or urgent care instead.
Angry parent with customer service
I just visited the MinuteClinic on sycamore in Kokomo Indiana with my 18-year-old daughter. She went in to do this by herself it was her very first time she'd ever done anything like this alone and she told the person behind the counter that this was her first time.
I was on the phone so I could hear the whole thing. They did not explain to her where to sit and wait or anything about how to sign up for the minute clinic other than go to the kiosk. She managed to be able to do the kiosk just fine and she set back down in the pharmacy waiting area because that's where she thought she had to wait because no one told her where to actually wait for the doctor to call her name. They claim they came out and called her name several times and no one answered because I started to question how long she was sitting there.
There is absolutely no way that that happened. Remember I was on the phone with her the whole time. And I'm pretty sure I would have heard something in the background. When she went to the counter to ask they were extremely rude with her.
As a parent I do not appreciate the fact that you're representatives are so rude to people.
And there are some young people that are trying their best in this world and are trying new things for the first time and it is very disappointing to see the others out there really don't care. Thank you for your time and consideration and hearing what I had to say
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRipped Off
Never heard back from CVS or Minute Clinic.Made several attempts to get some satisfaction,but not happening.
for a hearing aids test.
The cost was $139.00.
The technician explained the procedure (which I'm quite familiar with) and did the lavage stating that my ear canal was now clear enough for the audiologist to perform the exam. Paid the bill, went to the audiologist.
Upon examination of the ear canals, both were still blocked and she could not perform the exam.
Immediately went back to confront this issue and they wanted an additional $139.00 to do it again!
NOT!!
I expressed my extreme displeasure and was told that's company policy.
B. S.
Will never go to CVS again.
- Lack of service
User's recommendation: Avoid at all costs.
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Uhhhhh probably for the charges your insurance won’t pay? Duh!