Minute Clinic Reviews

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Update by user Jun 14, 2021

I haven't heard a word from MinuteClinic since posting this review

Original review posted by user May 15, 2021
I had an appt for fasting blood work this morning at 9 am, right when the clinic opened. I waited until 9:45 and no one ever showed up to open the clinic. I finally was able to find a minute clinic...
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3 comments
#2026795

Forking demorat.

#2016945

God forbid the sole provider of the clinic have to call out sick ... have a family emergency ...

get in a car accident on the way to work ...

there are many reasons why the clinic might not open right on time. It’s not all about you!!

#2016962
@PissedConsumer2016945

I took that into account. It went beyond that possibility.

When I called their customer service number and asked whether anyone was coming in (now 45 min after open time) I asked the rep to have the manager call me (as they had said they would send them an email).

I asked for a call so I would know whether to keep waiting or not. They said “I will take your information but I cannot guarantee anyone will call you.” That is a customer service FAIL

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Featured
ID
#2553530 Review #2553530 is a subjective opinion of poster.
Location
Tredyffrin, Pennsylvania
Service
Minute Clinic Nurse
Preferred solution
I had an appt for a free heart screening. That offer expires today. So coming in another day won’t work. I’d like a free heart screening on another day.
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Update by user Oct 10, 2020

Sent me to the actual lab, where results were readily available..

Original review posted by user Oct 10, 2020
I have a Covid19 test performed (9/27), and paperwork indicated it would be back 2-5 days and accessible thru their MyChart portal. I watched for results for for the next 8 days before trying to contact anyone. The access number gets me into an automated circular game...
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8 comments
#1952393

A further follow-up: I received a letter via UPS that told me: We have tried to reach you seceral times, without success, You can go the portal, but to let you know the test was negative. This arrived on November 5th.

It was dated 10/14, but was not handed to UPS until 10/28 (their timestamp).

And there were not several attempts or voicemails unilt the last one, which did not leave the results. Concerning too, was that UPS unceremoniously dropped the letter on the porch and drove off, even though it clearly was sent requiring and adult (over 21) signature.

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Resolved
ID
#2219993 Review #2219993 is a subjective opinion of poster.
Pros
  • Drive thru testing
  • Had available test window that was immediate
Cons
  • Did not show another way to get results when they failed
  • Only circular automated phone systems that provided no answers
  • There was not a way to talk to real people for answers
New Reviewer

Billing

I am USA Veteran. Visited Minute Clinic, 6400 Hoadly Road, Manasas, VA on 22 Jul 21. NP Laila Bayat. They were suppose to send the bill to OPTUM, not CHAMPVA. I have been trying to resolve this issue per calling custome service number.....no one answers, text message replies &;;;;; phone since 13 Aug 21. Would not recommend going to this clinic again as this was the second time I visited there. The first time the bill was coded right and I did not get harrassing emails, etc.
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ID
#2950963 Review #2950963 is a subjective opinion of poster.
Preferred solution
Request bill be forwarded to the correct VA facility (OPTUM) not CHAMPVA. My next correspondence will be forwarded to the media ....maybe, they can help resolve this issue.
New Reviewer

Horrible service

Why have a minute clinic when you are only going to say go get a covid test! What a waste of 59 dollar

User's recommendation: NEVER!!

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ID
#2923344 Review #2923344 is a subjective opinion of poster.
Cons
  • Not every illness is covid
  • Wasting money
  • Only want to make more money telling you to go get covid test
Loss
$59
Preferred solution
Let the company propose a solution

How to get minute clinic to fill out FLMA FOR POSITIVE COVID

There is no way of getting in touch with them and used them for when Iwas sick . No FlNA, due to minute clinic diagnosing me and having to miss a week of work. No FMLA paperwork filled out by minute clinic no extended leave pay from work. They treated, diagnosed you, they should be assessable and fill out paperwork . No option here.

User's recommendation: Have a primary care and only use them if you have to.

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ID
#2849440 Review #2849440 is a subjective opinion of poster.
Location
Saint Petersburg, Florida

Poor customer service

What horrible customer service!!! My wife got a covid test done at the Minute Clinic in our CVS pharmacy. She was told that they would email the results to her. They have not emailed them or sent them via text message. When we tried to register her for mychart, their system did not recognize her information. She waited on the phone for a long time only to get passed off to someone else. Then she was disconnected. When she immediately tried to call back in, the automated message said that it was after hours.

User's recommendation: Go elsewhere.

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ID
#2835660 Review #2835660 is a subjective opinion of poster.
Location
Clarkston, Michigan

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Update by user Sep 03, 2021

nothing

Original review updated by user Sep 02, 2021
I spend about $200 for covid-19 testing. At their drive-through test center, their employee was impatient and indifferent. According to their document and website, they are supposed to text me and email me twice, it turned out within the next two days after...
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ID
#2834311 Review #2834311 is a subjective opinion of poster.
Pros
  • Charge your money timely
Cons
  • Worst clinic i have ever experienced and heard
Preferred solution
Nothing can compensate my traumatic experience caused by them.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Hostile

Original review updated by user Aug 30, 2021
Refused ADA, "Liz" the nurse screamed at me. Very hostile, rude, aggressive, and made my kid cry. Avoid at all costs. THIS IS NOT "RESOLVED"
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1 comment
#2057694

What happened? Why did Liz scream at you?

ID
#2825423 Review #2825423 is a subjective opinion of poster.
Cons
  • Every
Loss
$150
Preferred solution
Apology
New Reviewer

Need pcr results for a minor today !

Its ridiculous and cant get ahold of anyone. Customer service sucks and I cant get my minor childs results in writing so she can return to school.

User's recommendation: Go elsewhere for minor Covid testing !!!

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ID
#2821077 Review #2821077 is a subjective opinion of poster.
Cons
  • Poor service
  • Customer service and billing
Preferred solution
My child’s Covid test results

The My chart site is not working all day,I am waiting for my covid test result,as I am sure other people

My chart site is giving me the error message all day,there is no other way to check on my covid test results,and the advertising said 1-2 days for the results, please fix it

User's recommendation: Go somewhere else.

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ID
#2819784 Review #2819784 is a subjective opinion of poster.
Location
Dublin, Ohio

No promised covid response

No response to covid test Then I was told someone inputted my information incorrectly On phone for a long hold, then someone supposedly fixed it. To this day I do not have covid result. So much for the quick test result. Glad I dont have to get on a plane.

User's recommendation: Stay away.

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ID
#2785264 Review #2785264 is a subjective opinion of poster.
Location
Beachwood, Ohio
New Reviewer

Covid19 Test for Travel

Made an appt nine days in advance for a Covid test. At the time I had insurance coverage. Before my appt I changed insurance from what I listed with CVS. When I arrived they told me they could not perform the test due to no insurance. I offered my new insurance and also showed their website showing no insurance was required anyway. The staff was rude and aggressive and said they didnt care what their website said and refused to let me speak to the manager.

User's recommendation: Do not visit the CVS site in Hesperia, Ca on Bear Valley Road!

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ID
#2771712 Review #2771712 is a subjective opinion of poster.
Loss
$1500
Preferred solution
Let the company propose a solution
New Reviewer

72 Hour PCR Test for Travel

this TRAVEL related PCR test - you must guarantee test results within the time period time - The cusromer notifies you of TRAVEl plans - and therefore you must make customer aware if you cannot provide the results in time

User's recommendation: BWE AWARE this service may not provide the results timely so your travel plans will be all messed up.

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ID
#2763245 Review #2763245 is a subjective opinion of poster.
Pros
  • Good service
  • Visit was fine
  • Professional
Cons
  • No communication line - live person
  • Get results in time for your flight - 72 hours - suspect
Loss
$2000
Preferred solution
Deliver product or service ordered

Treatment & Subsequent Billing!

UTI infection, urinalysis results were positive for items checked against, including blood .3 days later, a message, no infection, stop medications. I am certain the healthcare worker, who talked about herself, stuck the sample in the fridge, killing the bacteria, did not label my sample to send off - then I receive an invoice because they did not bill my insurance correctly! Called 800# 17 min wait, blown off.
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1 comment
#2047660

That’s a lot to unpack.

ID
#2759792 Review #2759792 is a subjective opinion of poster.
Location
Lenexa, Kansas

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Verified Reviewer
New Reviewer

Bill issue

got a tb test and a physical. they billed tb test to insurance but are refusing to bill physical but sent a statement saying they did. refusing to pay til they bill my insurance - so they sent it to creditor.

User's recommendation: STAY AWAY.

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ID
#2756799 Review #2756799 is a subjective opinion of poster.
Cons
  • Customer service and billing
Loss
$89
Preferred solution
send physical to insurance and I will pay what EOB says to pay. I agree I currently owe $10 for what was sent over to insurance. I also have another insurance they won't accept: it would also cover physical.

Bad care

I thought I had a infection they did a test and said I did. Got RX filled and took it for 2 days and then received a call to stop taking it - NO INFECTION. Also wanted my ears wax cleaned. The nurse gave me a RX to soften the wax - my doctors office or Urgent care never did that had me do that
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2 comments
#2057695

People and the infections they think they have....and their ear wax. That about sums it up at the Minute Clinic.

#2051055

Millions of people have died...and yet, this is what troubles you in your life?

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ID
#2752975 Review #2752975 is a subjective opinion of poster.
Location
Youngstown, Ohio

Scheduled womens visit

. Waiting for my turn.No hand sanitizer after touching dirty screen . NP states I can use some now in office while I have been waiting and sitting outside. I expected her to say you are right. I should rectify that. Are we having a pandemic or what? Then she asks me why I am there and I tell her a woman issue. She say well the other np left at 5pm and we need 2 np to do that so I can reschedule you for another day Why do they allow me to come in? and tell
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ID
#2748259 Review #2748259 is a subjective opinion of poster.
Location
Woodmere, Ohio
Cons
  • Laughing whike she tellsme to mske a new appointment
  • Rude practioner
Preferred solution
Apology

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