James T Avf

Billing

I was billed $60 at the time of my visit. Now Im being billed an additional $45 two weeks after my visit. Id like to know what the additional charge is for.
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Pros:
  • Quick service
Cons:
  • No explanation for additional charge

Preferred solution: An answer about a 2nd charge 2 weeks later

1 comment
Guest

Uhhhhh probably for the charges your insurance won’t pay? Duh!

Mary W Mng

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Verified Reviewer
| map-marker Cleveland, Tennessee

Sick visit

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Minute Clinic - Sick visit

January 17 24 I visited the Minute Clinic on N. Ocoee St.

I was hurting like I was taking the flu. The first girl I saw was very nice and helpful the second person Doctor Jesse was rude and she did act like she did not believe a word I was saying, even though I told her I do not do drugs or alcohol. Dont even smoke. Im there to get some help because I feel like Im taking the flu.

She kept arguing with me about how many days I had felt bad and the 17th was the second day I had been hurting all through my body. I told her I could try to get in with my primary care if she did not want to give me Tamiflu I had had the flu before and I knew the symptoms she said because I was not running a fever that I couldnt have the flu, any specialist will tell you that if you have autoimmune disease a lot of times, you will not run a fever. Its because of your immune system is suppressed. I had always been totally satisfied with the doctors and the workers there and I love CVS they have always been so kind and tell yesterday January 17, 24.

I will have to find me a different option , when I get sick again, why is that American people feel like we are being treated like criminals. If youre sick, then they need to treat you. Im just sad because I had always gotten great service when I had went to CVS MinuteClinic until yesterday I hope Dr. Jessee reads this and learns from this , I try to be a strong person and a lot of times I will put on a fake face just to feel better.

Ive always tried to help people yesterday. There was no fake face today. Im feeling like Ive been ran over by a truck.

Im thankful I was able to get the Tamiflu medicine. hoping I feel better soon

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Preferred solution: Apology

User's recommendation: Look elsewhere

2 comments
Guest

I’m sorry to hear that. I do feel bad for you.

Guest

“Taking the flu”?? What are You talking about? Next time bring an educated caregiver with you to your appointments to communicate on your behalf.

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Anonymous
map-marker East Otto, New York

Treat you like family ??

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Thats your quote?? Would you turn away your sick family member who needs medication??

Thats what you do!

I get frequent sinus infections. At least 4 yearly. No fevers. I know what they are and how they make me feel.

I drove to minute clinic 6:00p.m. Sick as a dog. To be told to take mucinex, use Vicks (allergic to mint, as it states on my medical record) and drink lots of water. She said youll be sick for 2 more weeks!!!

Are you kidding me?!? I begged the NP for a zPak. Its the only medication that works for me. I wasnt asking for an opioid!

Just a zpak!! I ended up seeing my family physician 2 days later. He was mortified when he checked my sinuses. Guess what?!

I got the zpak. No compassion whatsoever!

I will never step foot in a CVS.

Ever again. ( Niles Ohio)

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User's recommendation: Zero

3 comments
Guest

The doctor was “mortified” at your sinuses? LOL.

Dramatic much? Your doctor must not see very many serious conditions.

Guest

Considering Z Packs are no longer recommended for sinus infections due to bacterial resistance, it’s safe to say your doctor is a quack for prescribing it. Though you will say differently because he did exactly as you wanted, not what was medically appropriate. All based on your Google medical degree.

Guest

You do realize that your doctor wrote you a script just so you would shut up and leave, right? And since when does Vicks contain “mint” lol

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Anonymous
map-marker Bethesda, Maryland

Billing issues

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They didn't run my insurance then started sending paper, email and text bills - I waited to see if maybe there was a delay in the insurance company processing it but they never charged the insurance. I checked my account and no EOB for minute clinic on record.

Tried to call.

. . multiple times - my record is 45 minutes waiting, then I walked away and the call was disconnected.

Tried asking for billing, then insurance, then other and got the same classical hold music.

Tried to check the website - it sends you in circles and no other way to contact them. Either pay your bill or die of old age waiting on hold.

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Shanitra Pxw
map-marker San Diego, California

Don't use if you don't have to

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Lousy service all around. They should not be in the business of any patient care. No wonder CVS earns the nickname Come Visit Satan.
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User's recommendation: Don't!

Anonymous
map-marker Los Angeles, California

Terrible

Awful customer service. More concerned about going to lunch. Understaffed and unhelpful. Told me to go to a non-minute clinic down the road.
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User's recommendation: Avoid

3 comments
Guest

You certainly looked like you never miss a meal. Why are you giving healthcare workers grief about their lunch break?

Guest

Does the staff not deserve a lunch break? And is there any reason why you couldn’t schedule an appointment like everyone else?

Guest

Maybe you shouldn’t expect to be seen right when they close for lunch. Poor planning on your part is not their problem!

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GG C

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Verified Reviewer

Unprofessional service

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I went to this place for my vaccines on Tuesday on 10/10/23. The check-in person, although nice, reeked of cigarette smoke to the point of making my throat itch and my nose burn.

Then, the man who administered the shots was working on the computer to enter my info.

He then got up to give me my shot, but did not sanitize his hand. When I suggested he do so, he said he was cleaning his hands all day long. I told him keyboards were notorious for germs. He didn't say anything, but he did sanitize his hands, and then he proceeded without putting on gloves and jabbed me hard.

I have never had a vaccine there that caused me such pain. I intend to never use the Minute Clinic again. There are plenty of other choices for me to go to for vaccines. I'm terminating my relationship with the Minute Clinic.

DONE. He was cold and impersonal.

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User's recommendation: Unprofessional

Akm K Rto

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Verified Reviewer

Extremely bad service

They keep sending me bill for vaccination and when I called the insurance company, they even did not file a claim. I called them three times, each time waited for at least 30 minutes and listed to their boring music. I am trying to dispute this bill and tell them to submit a claim to my insurance company.

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Preferred solution: want them to stop sending me bill for vaccination and submit claim to my health insurance. My insurance provider said they did not receive any claim.

4 comments
Guest

Maybe you should have provided the correct insurance information if you wanted to have the claim submitted! COMPLAINT DISMISSED!

Guest
reply icon Replying to comment of Guest-2432879

They do have my correct insurance info….they are too lazy to file it

Guest
reply icon Replying to comment of Guest-2432881

They have mine too. Medicare Part B told me that Minute Clinic is NOT submitting the invoices.

I am so sick of wasting my time with this. We should ALL complain.

Guest
reply icon Replying to comment of Guest-2432879

Whoever you are, you work for a very shady operation. I have pernicious anemia due to well documented autoimmune disease.

I need monthly B12 injections. I had no problem using Minute Clinic for a couple of years. The invoices were sent to Medicare Part B and it was totally covered. As it should be because it is medically necessary.

Fast forward to the end of 2023, I keep getting billed $35 for each injection. I have called Medicare Part B and there response was "the bills would be paid, however, Minute Clinic has stopped submitting them". They have all of my insurance information, the company is STEALING from patients. I am going to report this online wherever I can.

I am going to get to the bottom of this, and I will never use Minute Clinic again. I advise others to do the same.

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Ronnie T Pek
map-marker Atlanta, Georgia

Payment

I sent the payment on 11/02/23 can someone please confirm that the check is in your mailbox or office.
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3 comments
Guest

The check is in the mail.

Guest

Yup! I took a quick lookie and waddyaknow, there it is!

Guest
reply icon Replying to comment of Guest-2480707

ROFL

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Brandie T Upv

Rude Nurses in Kingwood TX

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Original review Aug 01, 2023

This was the 2nd time the lady checking me in was rude to the point my daughter said something! And shes little!

After the first time I did give her a negative review when the survey was sent because she was rude to me and very rude as well as belittling to the lady she was training. She even refused to do a flu test bc I didnt have fever and told me I was fine. Upon going today she was just as hateful and told me that she didnt think I was misdiagnosed. I didnt say I was I said the meds given did not help or resolve my problems.

And told her I would still like to see the NP. Then she went to talk to the Nurse Practitioner who had me come in her office asked what my problem was and why was I rude which threw me off and my daughter because the other lady has been horrible today and a month ago when I came in and then today the NP was beyond hateful- I explained it wasnt me- I told her what happened and she didnt want to deal with it so she said - just leave we arent helping you. Then told me you should just go to the er - opened her door and said go! I have never been treated so badly in my life!

And honestly I want an apology from both ladies! Their names are Morgan & Kelly at the CVS Minute Clinic on Kingwood Dr & West Lake Houston in Kingwood Texas

View full review
Cons:
  • Rude and unprofessional

Preferred solution: Apology

User's recommendation: Avoid going here

3 comments
Guest

What a second. Do you always allow your little kid to talk rudely to adults, regardless of the perceived reason?

Perhaps the nurse isn’t the rude one.

Neither you nor your kid were ever taught any manners or common courtesy. How sad for you.

Guest

Lesson learned on your part. Learn how to behave and watch your mouth. Your attitude alone in your post makes you sound like a horrible person.

Guest
reply icon Replying to comment of Guest-2368736

Interesting … you feel that EVERYONE is “rude” EVERY time you go to the clinic, yet you are the one behaving rudely, posting bad reviews about the practitioners and then having the nerve to return and want their help, allow your I’ll behaved kid to run her mouth inappropriately, and then even manage to get kicked out for your disgusting behavior! You have been added to the Banned list you can count on that! DO NOT RETURN!

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Jenn S Irr

Physician Bullying

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The doctor made fun of me for a very private and serious medical condition I had. I was so embarrassed and upset that I verbally told him that I felt uncomfortable and needed to go. He laughed scoffed and rolled his eyes at me.
View full review

Preferred solution: Apology

5 comments
Guest

Why would you go to cvs for a “serious medical condition” . That was a dumb move on your part

Guest

That is not appropriate for MinuteClinic. You either need to go to Urgent Care or the Emergency Department! Duh???

Guest

Considering that MC does not employ PHYSICIANS, your complaint is a load of bullhonky!

Guest

This does not sound right. What is the medical condition? Spill the tea.

Guest
reply icon Replying to comment of Guest-2385558

Foreign object stuck in anal cavity

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Julie K Gkf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Collection notice

Received email last night from collection agency from Minute Clinic visit 2mos ago- went for covid test and to ck for flu? I cannot find the email - $64 This is my first communication about this debt and not sure why I was charged- no charge before- I gave my insurance info to nurse- Julie King 214-354-**** julesk555@***.com
View full review

Preferred solution: Apology

3 comments
Guest

back then covid tests were free

Guest
reply icon Replying to comment of Guest-2458645

Since when were flu tests free

Guest

You do realize you have to PAY for services rendered, right? It’s not a free clinic!

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Anonymous
map-marker Cleveland, Ohio

Nurse practitioner

What a *** show, if your going to minute clinc for a d.o.t. physical? Don't even think about it! Ive been taking drug test and physicals for 45 years until i ran into this young just starting her career racist white woman who know everything and i just sat back and watched the ignorance and stupidity. NEVER GO TO MINUTE CLINICS!!
View full review
4 comments
Guest

* you’re

Guest

Those pesky federal rules to keep unsafe drivers from killing people.

Guest

So you didn’t meet the minimum federal health standards to pass your physical huh

Guest

You can get off of the drugs. It’s never too late..hang in there!

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Sy H

TERRIBLE MINUTE CLINIC WEBSITE!

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Original review Feb 19, 2023

I called CVS Minute Clinic Virtual for refill of prescription that I needed yesterday. I went for the Virtual because of convenience.

As it turned out, until now I do not have my prescription refilled. The website got my birthday wrong. There was no feedback given by website that an entry was wrong or an entry needs to be corrected. I uploaded copies of my insurance, primary and secondary.

For hours, I did not know there was something wrong with the process. It was when I called the pharmacy to check if prescription was ready for pick up that I learned the order was not sent.

I called Minute Clinic customer service to find out why. That was when I know there was error in my birthday. I asked how to correct that.

the process was complicated, i.e. take picture of your ID. email it to a certain address, and state the subject line in particular way. I decided I will just go to the minute clinic and have it corrected there.

NOPE. Cant be done.

no appointment. IF YOU ARE LOOKING FOR CONVENIENCE AND GREAT SERVICE, GO TO WALK-IN CLINIC OR URGENT CARE INSTEAD.

Their customer service agents are good but the website process gives you FRUSTRATION & TERRIBLE INCONVENIENCE!

View full review

Preferred solution: Full refund

User's recommendation: If you want convenience, and you are sure to get the service you need, go to walk-in or urgent care instead.

3 comments
Guest

The website “doesn’t get your birthday wrong.” YOU ENTERED IT INCORRECTLY when you registered for your appointment. This resulted in your chart being generated based on the incorrect birthdate that YOU provided.

Isn’t this just a minor oversight that they can fix in seconds? NO. IT’S NOT. Perhaps next time you should pay attention to what you’re doing when registering online for appointments.

And, try to adult better and TAKE RESPONSIBILITY for your own mistakes!!! Don’t blame someone else for having to go through IT to correct your demographics in your medical record alll because you can’t get your own birthdate correct!!!!

Guest

Just awful phone service: dropped call twice and no response back and had a terrible attitude when someone finally answered.

Guest

How would the website know that you entered the wrong birthday? Are you the lady that registers as her son? if so, this is most likely what caused the problem.

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Anonymous
map-marker Indianapolis, Indiana

Angry parent with customer service

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I just visited the MinuteClinic on sycamore in Kokomo Indiana with my 18-year-old daughter. She went in to do this by herself it was her very first time she'd ever done anything like this alone and she told the person behind the counter that this was her first time.

I was on the phone so I could hear the whole thing. They did not explain to her where to sit and wait or anything about how to sign up for the minute clinic other than go to the kiosk. She managed to be able to do the kiosk just fine and she set back down in the pharmacy waiting area because that's where she thought she had to wait because no one told her where to actually wait for the doctor to call her name. They claim they came out and called her name several times and no one answered because I started to question how long she was sitting there.

There is absolutely no way that that happened. Remember I was on the phone with her the whole time. And I'm pretty sure I would have heard something in the background. When she went to the counter to ask they were extremely rude with her.

As a parent I do not appreciate the fact that you're representatives are so rude to people.

And there are some young people that are trying their best in this world and are trying new things for the first time and it is very disappointing to see the others out there really don't care. Thank you for your time and consideration and hearing what I had to say

View full review
5 comments
Guest

You are telling some tall tales. First you say that you “visited the MinuteClinic WITH your daughter.” The.

You change your tone and say that you “were on the phone with her the entire time.” Were you physically there or were you not? If NOT then your daughter should be the one writing this complaint as you were not even there to know what really happened, isn’t that right? Further if your daughter is so challenged as to sign up at the kiosk IN THE MINUTECLINIC and not have the sense to figure out on her own that she should take a seat IN THE MINUTECLINIC WAITING AREA, you cannot expect a medical provider to go play a game of Marco Polo hunting her down throughout the store. What halfway intelligent person thinks, Gee I think I’ll leave the clinic and go wait over in the pharmacy, that seems like a good place, I’m sure they’ll walk all the way over there for the sole purpose of looking for me when it is time for me to be seen!

If you’re not present where you’re supposed to be WHEN you’re supposed to be, that’s on you.

They call your name once, give you a few minutes to show up, and then move on to the next patient. Such is life.

Guest

Your daughter is 18. An adult.

You need to mind your own business and quit meddling in her affairs. It’s time for her to learn how to handle life on her own, and this includes how to follow simple instructions such as waiting where the kiosk instructs her to wait when signing up for her appointment.

You need to get control of your anger and get a new hobby. You are making a fool of yourself

Kevin Richards 11233
reply icon Replying to comment of Guest-2338623

The little girl obviously still needs her mom to babysit her.

Guest

MinuteClinic doesn’t have “a person behind the counter” … what are you talking about? Are you confused?

Guest
reply icon Replying to comment of Guest-2326245

* your

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Al H Nik

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ripped Off

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Updated by user Mar 18, 2023

Never heard back from CVS or Minute Clinic.Made several attempts to get some satisfaction,but not happening.

Original review Mar 18, 2023
I went to the CVS on Navajo Rd in San Diego CA
for a hearing aids test.
The cost was $139.00.
The technician explained the procedure (which I'm quite familiar with) and did the lavage stating that my ear canal was now clear enough for the audiologist to perform the exam. Paid the bill, went to the audiologist.
Upon examination of the ear canals, both were still blocked and she could not perform the exam.
Immediately went back to confront this issue and they wanted an additional $139.00 to do it again!
NOT!!
I expressed my extreme displeasure and was told that's company policy.
B. S.
Will never go to CVS again.
View full review
Loss:
$139
Cons:
  • Lack of service

User's recommendation: Avoid at all costs.

8 comments
Guest

What?

Guest

MinuteClinic does not utilize TECHNICIANS, can you elaborate on the details of your complaint?

Guest
reply icon Replying to comment of Guest-2326248

I don't know what else to call her. She is not a doctor, and she preformed the lavage, so I guess you can call her whatever suits you.

Guest
reply icon Replying to comment of Guest-2341109

Oh, she must be a “technician” then, because she “performed lavage” on your ears which are no good at listening! Thanks for clarifying!

Guest

MinuteClinic does not even do “hearing aids tests” .. do you have dementia or are you just making up something to complain about?

Guest
reply icon Replying to comment of Guest-2311514

“What”?

Guest
reply icon Replying to comment of Guest-2311514

If you are able to read correctly,and you actually do read the complaint, no where do I mention MinuteClinic preforming hearing aids tests. They offer the service to clean the ear canal so I could go to a licensed audiologist.

Guest
reply icon Replying to comment of Guest-2341110

You really do suffer from duhh-mentia. Re-read what you, yourself, wrote in your original complaint above, and I quote: “ I went to the CVS on Navajo Rd in San Diego CA for a hearing aids test….” Since you are lying about what you have written clear as day, I can only assume you are lying about the rest of the details of which you complain. COMPLAINT DISMISSED!!!!

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