I was extremely sick in Dec 2016, my doctor doesn't work until 1pm and I was in no condition to drive 5 miles to the next doctor option. I scheduled my appointment online, got there 10 min early then waited for over an hour.
After the diagnosis and my prescriptions were sent in I was told there was not charge with my insurance. Over a month later I received a bill for $72. I made several attempts to pay online and call but the systems continually failed. I then forgot about it until I received a letter stating they were sending me to collections.
BUT I had the option to pay direct or the collection agency. I was finally able to pay the Minute Clinic directly, saved the proof and mailed that as well. 2 months later I am still receiving frequent auto dialer calls from the collection agency. I have filed a complaint with the Consumer Protection bureau as well.
Now, my visit to the PA wasn't horrible. It was the long wait and trying to pay them that I had the issues with.
Product or Service Mentioned: Minute Clinic Account.
Reason of review: Problems with payment.
Monetary Loss: $72.
Preferred solution: Tell your collection agencies when you are paid..